DYMO SSL Issue
Before proceeding, please confirm that the DYMO Connect software has been installed using the DYMO Printing tutorial.
On some installations of the DYMO Connect package of software, the logged in user doesn't have permission to view the private key associated with the local certificate that the background DYMO web service uses.
Please note, this is an issue with the DYMO package of software. While the Green Security application is dependent on the DYMO software to print automatically from the web browser, Green Security has no control over how the DYMO software is built.
To confirm that the permissions issue exists, click the DYMO icon in the computer's system tray, then select the "Diagnose" option. If an message indicating an SSL issue appears, then the permissions issue exists.
To correct the permissions issue, do the following:
- Run a command prompt as an administrator.
- Enter the command "certlm" and press enter.
- On the window that appears, select Personal > Certificates.
- Find the localhost certificate associated with the DYMO web service.
- Right click on the certificate and select All Tasks > Manage Private Keys.
Note: If you receive a "No keys found" message here, the DYMO Connect software package will need to be uninstalled and then reinstalled.
- On the permissions window that appears, make sure your local users group has permission to read.
Note: it's important that the local users group on the computer has permission to read. Setting the individual user that will supposedly be logged in when the computer is running has been shown to not always work.
- Restart the computer, then click the DYMO icon in the system tray, select the "Diagnose" option, and confirm no error messages appear.