Facility FAQ
Green Security maintains three mobile apps for various purposes.
| App | Description | Store Links |
|---|---|---|
| Green Security | This is an iOS app only. It is intended for both vendor reps and facility users. This is a native iOS app that wraps the mobile website. Android users currently can use the mobile version of the Green Security website. | Apple App Store |
| Gatekeeper Kiosk | This is an iOS app only, designed for iPads only. The purpose of this app is to act as a kiosk where approved vendor reps can check themselves into the facility. | Apple App Store |
| Gatekeeper | This app is designed for mobile devices, both on iPhones and Android devices. The purpose of this app is to allow facility users to spot check vendor reps and to quickly check in vendors in temporary locations. |
Apple App Store Google Play Store |
Below is a list of possible vendor scan violations and descriptions of each:
| Reason | Description |
|---|---|
| This vendor is not associated with a company. | The vendor's account is not currently associated with a company. This can occur if the vendor changed jobs or didn't complete registration. |
| This zone doesn't allow check outs. | The zone where the vendor scanned doesn't allow vendors to check out, only check in. |
| This vendor's credentialing subscription is not active. | The vendor's credentialing subscription isn't active most likely due to an invoicing issue. |
| This vendor has outstanding credential requirements that need to be met. | The vendor either hasn't submitted all the credentials required at your facility or those credentials that require review have not yet been reviewed. |
| This vendor is locked out from this system. | The vendor is locked out at the discretion of the facility. |
| This vendor is locked out from this facility. | The vendor is locked out at the discretion of the facility. |
| This vendor isn't currently scanned in at the facility. | The vendor attempted to scan into a zone that required a previous scan in that day. This typically happens on interior zones where it's expected that a vendor first scans in at the main entrance. |
| This zone requires the vendor to already be checked in. | |
| This zone doesn't allow checkins. | The zone where the vendor scanned doesn't allow checkins, only spot checks. |
| This vendor has not targeted this facility. | The zone where the vendor scanned is attached to a facility which the vendor has not yet targeted. |
| This vendor type is not allowed in this zone. | The zone where the vendor scanned doesn't allow the vendor's level of access. |
| This vendor doesn't have a department appointment. | The zone where the vendor scanned requires an approved department appointment and the vendor didn't have one. |
| This vendor doesn't have a facility appointment. | The zone where the vendor scanned requires an approved facility appointment and the vendor didn't have one. |
| This zone doesn't allow spot checks. | The zone where the vendor scanned doesn't allow vendors to be spot checked, only checked in. |
You can use Greenpass without installing anything. However, to scan drivers licenses and other government-issued IDs, you'll need our document camera (a high resolution webcam). If you have a webcam with normal resolution, you still be able to scan vendor badges, but you won't be able to scan drivers licenses due to the density of the barcode. You need a lot of resolution in order to do that.
Greenpass typically prints visitor badges, although you're not required to use them. To make printing easier, we take advantage of a web service available from DYMO:
DYMO web service installation instructions
If you install that web service, we can print the badges without the standard browser print dialog. You're not required to use the web service though. The system will recognize if you don't have the service and will present a button to print the badge manually.
By default, the data transmission speed for Honeywell scanners is limited is USB keyboard mode. When "turbo mode" is enabled, data transmission is approximately eight times faster.
To enable turbo mode, simply scan the following barcode with your Honeywell scanner:
There are two types of implementations for kiosk PCs:
For more detailed installation instructions, please see the kiosk installation article.
PC Image
-
Source hardware.
PC - no minimum requirements other than Windows 10 or above and enough resources to effectively run a Chrome or Chromium-based web browser.
USB barcode scanner - must be able to scan PDF417 barcodes.
Label printer - DYMO LabelWriter and Zebra printers are supported.
Distribute hardware to appropriate locations.
-
Create PC image:
- Determine the environment variable used in a login script (usually
%computername%). - Install the login script with determined environment variable.
- Configure kiosk functionality.
- Provide Green Security with testing PC environment variable.
- Test PC booting to correct kiosk page.
- Test barcode scanner scanning vendor badge and/or visitor driver's license.
If printing:
- Determine the environment variable used in a login script (usually
-
Distribute image to PCs.
Green Security does not own or manage kiosk hardware. The method of image distribution is at the facility's discretion.
Provide PC environment variable zone association list to Green Security.
Manual Configuration
-
Source hardware.
PC - no minimum requirements other than Windows 10 or above and enough resources to effectively run a Chrome or Chromium-based web browser.
USB barcode scanner - must be able to scan PDF417 barcodes.
Label printer - DYMO LabelWriter and Zebra printers are supported.
Distribute hardware to appropriate locations.
-
At each location:
- Locate the auto-login URL provided by Green Security for that kiosk location.
- Configure kiosk functionality.
- Test PC booting to correct kiosk page.
- Test barcode scanner scanning vendor badge and/or visitor driver's license.
If printing:
Several parts of the Green Security system take advantage of barcode scanners for quick data entry. The most complex barcode scanned is on a driver's license, which is a PDF417 barcode, and example is shown below.
To test your barcode scanner, first place the cursor in the textbox below, then scan either barcode. If your scanner is able to scan the barcode below, and if the text that appears in the textbox matches the text to the right of the barcode, then the barcode scanner will work with the Green Security system. It may be that your scanner only works with the vendor QR codes but not driver's licenses.
Sample Visitor Driver's License |
|
Sample Vendor Badge QR Code |
|
Before proceeding, please confirm that the DYMO Connect software has been installed using the DYMO Printing tutorial.
On some installations of the DYMO Connect package of software, the logged in user doesn't have permission to view the private key associated with the local certificate that the background DYMO web service uses.
Please note, this is an issue with the DYMO package of software. While the Green Security application is dependent on the DYMO software to print automatically from the web browser, Green Security has no control over how the DYMO software is built.
To confirm that the permissions issue exists, click the DYMO icon in the computer's system tray, then select the "Diagnose" option. If an message indicating an SSL issue appears, then the permissions issue exists.
To correct the permissions issue, do the following:
- Run a command prompt as an administrator.
- Enter the command "certlm" and press enter.
- On the window that appears, select Personal > Certificates.
- Find the localhost certificate associated with the DYMO web service.
- Right click on the certificate and select All Tasks > Manage Private Keys.
Note: If you receive a "No keys found" message here, the DYMO Connect software package will need to be uninstalled and then reinstalled.
- On the permissions window that appears, make sure your local users group has permission to read.
Note: it's important that the local users group on the computer has permission to read. Setting the individual user that will supposedly be logged in when the computer is running has been shown to not always work.
- Restart the computer, then click the DYMO icon in the system tray, select the "Diagnose" option, and confirm no error messages appear.
There are several parts of the Green Security site that require printing. The site supports automatic printing for both DYMO and Zebra printers.
Installation
-
Download the latest DYMO Connect software for Windows:
-
Run the downloaded executable, select "Yes" if prompted to allow this app to make changes to your device.
-
Select your installation language and click the "OK" button.
-
On the installation welcome screen, click the "Next" button.
-
Choose the "I accept the terms in the license agreement" option and click the "Next" button."
-
Click the "Next" button to confirm the installation location.
-
Select the "Complete" option for the setup type.
-
Click the "Install" button to start the installation.
-
Allow the installation to take place, this may take a minute.
-
Click the "Finish" button to finish the installation.
-
Proactively address any SSL issues by following the DYMO SSL Issue tutorial.
-
Use the printer test page to determine if the DYMO web service is installed properly and running.
-
If using kiosk mode in windows, follow the Install DYMO Web Service as Windows Service FAQ article.
The communication device inside the scrubs vending machines does not allow for https communication. Because of this, there's a redirect to a dispense page residing on a non-https page. Newer versions of Chrome and Edge have forced https connections on redirects, causing the dispense to fail. To correct this, the domain on which the dispense page resides needs to be allowed to show insecure content. Here's how to do that:
Chrome
- Go to Chrome settings > Privacy and Security > Insecure Content
chrome://settings/content/insecureContent - Add the domain d37hfq3t37fvvd.cloudfront.net to the list of domains allowed to show insecure content.
Edge
- Go to Edge settings > Cookies and site permissions > Insecure content
edge://settings/content/insecureContent - Add the domain d37hfq3t37fvvd.cloudfront.net to the list of domains allowed to show insecure content.
- Sign into your Green Security account.
- In your dashboard, select "Calendar".
- Select "Pending Invitations". If you received an appointment request notification to your email, you can follow the link within the email.
- Under the Event Invitation, select "Accept" or "Decline".
- Enter any notes if applicable, and then select "Accept Invite" or "Decline Invite".
- An email is sent to the vendor indicating your response.
Gatekeeper is our vendor scan-in product. It is designed to run on a dedicated ipad or computer and allows vendors to scan themselves into a facility. If no dedicated ipad or computer is available, facility users may check in vendors manually by logging into www.greensecurityllc.com, searching for the vendor, and clicking the "Check In" button from the vendor's profile page.
URL Whitelist
In order to ensure that the system works properly, the following domains should be whitelisted on the facility's network:
- www.greensecurityllc.com
- d37hfq3t37fvvd.cloudfront.net
iPad Installation
Please follow ALL of the steps below in the order they are displayed.
-
Go to "Settings > Wi-Fi".
- Select the wifi network to which you want the ipad to connect.
- Accept any terms and conditions.
- Verify the internet connection by going to google.com in Safari.
-
Go to "Settings > General > Software Update".
- Verify the ipad is up to date.
- Install any updates if necessary.
-
Go to "Settings > Accessibility > Display & Text Size".
- Turn off "Auto-Brightness".
-
Go to "Settings > Accessibility > Guided Access".
- Turn on "Guided Access".
- Click "Passcode Settings".
- Click "Set Guided Access Passcode".
- Enter "456258" as the passcode (or another if you'd prefer, that's our standard).
-
Go to "Settings > Display & Brightness".
- Turn the brightness all the way up by sliding the "Brightness" slider to the right.
- Turn off "Night Shift".
- Set "Auto-Lock" to "Never".
- If available, turn off "Lock/Unlock".
-
From the App Store, install the Gatekeeper Kiosk app.
-
Open the installed app.
- Login with a facility user who has Gatekeeper permission.
- Select your facility and press the "Continue" button.
- Select your zone and press the "Continue" button.
- Verify the facility and zone, then press the "Start Gatekeeper" button.
-
Turn on guided access.
- Triple-click the home button.
- If starting guided access for the first time, click the "Start" button in the top-right corner of the screen.
- Verify that guided access has started by clicking the "Home" button. You should see a "Guided Access is enabled" banner at the top of the screen.
-
Test turning off guided access. (Optional)
- Triple-click the home button.
- Enter the passcode ("456258" by default).
- Click the "End" button in the top-left corner of the screen.
- Verify guided access is turned off by clicking the "Home" button. The app should minimize to the home screen.
- Return to the previous step to turn guided access back on.
Computer Installation
-
Print out the test QR code below:
Generating QR Code...
-
Connect the handheld barcode scanner to the computer.
-
Verify that the barcode scanner scans.
- Open notepad and scan the test QR code.
- Verify that text is displayed.
-
Install Chrome from google.com/chrome.
-
Find the auto-login link for the zone where the computer will reside.
There are no auto-login links set up for this facility.
-
Set the auto-login link as the home page for Chrome.
- Open "Chrome > Preferences > On Startup".
- Select "Open a specific page or set of pages".
- Click the "Add a new page" button.
- Enter the auto-login link as the and click the "Add" button.
- Verify that only the auto-login link is in the list of startup pages.
-
Close Chrome.
-
Open Chrome and verify that the Gatekeeper screen opens.
-
Place the test QR code under the scanner and verify it scans and that Gatekeeper gives a response.
There are several parts of the Green Security site that require printing. The site supports automatic printing for both DYMO and Zebra printers.
Full list of Zebra printer models
Additional Network Modules
- Sign into your Green Security account.
- In your dashboard, select "Vendors".
- In the "Vendors" tab, select "Show/Hide Search Form".
- Enter the info you want to search for and select "Search". If you would like to download a report in excel, select "Download Full Report". A report can be downloaded in any tab that has a "Show/Hide Search Form" in your account. (Scans, Companies, Vendors, Contacts, etc.)
- The report will show up in your downloads as an excel file.
- Sign into your Green Security account.
- In your dashboard, select "Vendors".
- Select "Scans".
- Select "Show/Hide Search Form". (Most recent scans will also be displayed on this screen when scrolling down).
- Enter the info you want to search for and select "Search". If you would like to download a report in excel, select "Download Full Report".
- Scan results will display. Scroll down to view all results. Select the scan result that you would like to view in more detail by clicking anywhere on the scan log.
- View vendor scan details.
- Sign into your Green Security account.
- On the Green Security facility dashboard, select "Vendors".
- Select "Show/Hide Search Form".
- Enter the info you want to search for, and then select "Search". If you would like to download a report in excel, select "Download Full Report".
- Select the vendor that you would like to view by clicking on the vendor’s name or photo in the search results. This will take you to the vendor’s profile.
- To view the credential status of a vendor, click "Credentials".
- To view a vendor’s appointment calendar, click "Calendar".
- To view a vendor’s scan data at your facilities, click "Vendor Scans".
- Sign into your Green Security account.
- In your dashboard, select "Visitors".
- Select the "Visit Requests" tab.
- View your list of visit requests. To search for a particular visit request, select "Show/Hide Search Form".
- Enter the info you want to search for and select "Search".
- View the results. Click on the visit request you would like to review.
- View details of the request. Scroll down to the bottom of the request. Select "Approve" or "Decline".
- If you select "Decline", the vendor will get an email notification. If you select "Approve", you will select an option for how to send the approval badge to the vendor. Select "Print Badge Now" or "Send Email".
- The status of the visit request will change to approved. If you selected "Send Email", the vendor will get an email with instructions for the visit. The QR code will be scanned at the time of the visit at the check in kiosk zone listed on the request. If you selected "Print Badge Now", the paper badge will be printed.
Results: showing page 1 of 2