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DYMO Not Printing Diagnosis

If there appears to be an issue with your DYMO printer, please follow the instructions below:

1. Confirm you have a DYMO 450 or newer printer.

   DYMO 400 printers are no longer supported by the DYMO web service that allows for automatic printing.

2. Confirm the printer's power and USB cable are connected to the printer, the power cable is connected to the wall, and the USB cable is connected to the PC.

3. Confirm that you can print from notepad or word.

   If you can't print from notepad or word, or another windows program, the driver for the DYMO printer may not be installed correctly.

   Download and install the latest DYMO Connect software.

4. Open the system tray, confirm the DYMO Connect icon is there.

   If it's not there, find and start the "DYMO Connect Web Service" program on your computer.

5. Click the DYMO Connect icon in your system tray, then click the "Diagnose" menu option.

   Confirm a message indicating the service is running successfully appears.

   If a message indicating an SSL issue appears, implement the SSL Issue Fix.

6. If installing at a vendor kiosk,

   • Open the Green Security kiosk page.

   • Refresh the page and confirm a green header with "Found the printer" message appears.

   • If the "Found a printer" message appears, click the "Change Printer" button.

   • If a message indicating the printer can't be found appears, click the "Printer Test Page" button.

   If installing at a visitor checkin station,

   • Log into the Green Security facility portal.

   • Go to the printer test page.

7. On the printer test page, confirm the installed printer appears in the list of found printers.

   If you don't see your printer, confirm that you have a DYMO 450 or newer printer.

8. Confirm the appropriate printer is selected. If there's a "Select Printer" button beside the appropriate printer, click it. There should be a green checkmark beside the appropriate printer.

9. Click the "Print Test Page" link in the row of the appropriate printer, confirm a test label is printed.

   If a test label does not print, contact the Green Security customer service team.