Facility FAQ

1. Sign into your Green Security account.
2. In your dashboard, select "Contacts".
3. Select "Show/Hide Search Form".
4. Enter the info you want to search for and select "Search". If you would like to download a report in excel, select "Download Full Report".
5. Search results will display. Scroll down to view all results.

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1. Sign into your Green Security account.
2. On the Green Security facility dashboard, select "Companies".
3. To search for a company, select "Show/Hide Search Form".
4. Enter the company that you want to search for in the corresponding fields and select "Search".
5. View results. To see more information about the company, click on "View" beside the company name.

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1. Sign into your Green Security account.
2. In your dashboard, click "Manage My Profile", or your name in the top right corner.
3. On the "General" tab, enter personal and contact information.
4. If you want to be able to receive text notifications to your mobile phone number, select "Provide SMS Consent" > "I Accept".
5. Enter location and time zone information.
6. To hide your account from appearing in the directory when other users are setting up an appointment, clear the "Show in Directory" option.
7. To change your password, select "Change Password". Enter your old password, new password, and confirm your new password, and then select "Update Password".

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1. Sign into your Green Security account.
2. On the Green Security facility dashboard, select "Calendar".
3. Select "New Event".
4. On the "Request Appointment" page, enter a reason for the appointment. This will also be the appointment name. Select "Standing Appointment", "All Day", or leave the boxes cleared to set a specific appointment time (Standing Appointment: The appointment stands for a time period set by a facility admin. The default time period is six weeks, All day: Enter the date or dates the appointment will take place, Clear (no selection): Enter a specific date and time the appointment will take place).
5. Invite vendors, facility users, or departments to the appointment. To invite people: In the "Search for People" tab, enter a person's name, facility, or company and then select the person to invite. When the vendor is selected, it will populate above the "Search for People" tab.
6. In the "Location" dropdown, select the facility or department for the appointment.
7. Enter any relevant details about the appointment in the "Notes" section.
8. Select "Request Appointment". The appointment appears on your calendar, and an email notification about your appointment request is sent to the invitee. When the invitee responds, you will receive an email notification.

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1. Sign into your Green Security account.
2. On the Green Security facility dashboard, select "Credentials".
3. In the "Required Credentials" tab, credentials associated with each vendor level are displayed. Any credential marked with an "X" means that it is required.
4. Click on a credential to view it's description and any policies, documents, or forms that are associated with it.

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1. Sign into your Green Security account.
2. In your dashboard, click "Manage My Profile" or your name in the top right corner.
3. Select the "Departments" tab.
4. If you're a system user, in the dropdown list select the facility for which you want to view departments and notification settings. If you’re a facility user, there will be no dropdown list.
5. Select "Member" next to all departments, clinics, institutes, etc. that you're associated with. This allows you to appear in the department's directory when a vendor requests an appointment with that department.
6. Under "Appointment Requests", select "Text" or "Email" next to a department if you'd like to receive text or email notifications when a vendor requests an appointment with that department.
7. Under "Vendor Scans", select "Text" or "Email" next to a department if you'd like receive text or email notifications when a vendor successfully scans into that department.
8. Select "Zones" tab.
9. If you're a system user, in the dropdown list select the facility for which you want to view zones. If you’re a facility user, there will be no dropdown list.
10. Under "Show in Lists", select the zones that you would like to see show in your dashboard lists.
11. Select the "Vendor Scans", "Visitor Check-ins", "Visitor Requests" tabs to set up notifications for each category of events. (This is very specific and not needed in most cases)
12. Under "Vendor Scans", "Visitor Check-ins", "Visitor Requests", select the boxes for the notifications you would like to receive under each zone.

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1. Sign into your Green Security account.
2. Type the Vendor’s name in the "Search Bar" in the top right hand corner and click the appropriate name that populates in the dropdown OR select the "Vendors" tab and search the vendor's name in the "Show/Hide Search Form".
3. Select the vendor that you would like to view by clicking on the vendor’s name or photo in the search results. This will take you to the vendor’s profile.
4. Once in the Vendor’s profile, verify that the vendor’s account is approved. A green checkmark should be listed next to their name. Once verified, select "Check In".
5. Select the appropriate "Scan (check-in) Zone" at the facility and select "Continue".
6. Complete all required screening questions and select "Check In".
7. A message will appear at the bottom of the screen notifying you that the Check-In was successful. This check-in will be viewable in the "Scans" tab.

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1. Download the Gatekeeper Mobile App from the Apple App Store or the Google Play Store.
2. Login to the app with your email and password.
3. Once logged in, select the facility and zone you will be scanning from.
4. Once you have selected the facility and zone, select "Check In", "Check Out", or "Spot Check", and select "Scan Badge".
5. Hold the camera over the QR code on the vendor’s Green Security badge and click "Scan Badge".
6. A vendor scan screen will appear. A green checkmark means that the vendor is fully approved for the facility. A red "X" means that the vendor is not approved for the facility, and has outstanding credentialing requirements.

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Green Security uses HID 37-bit H10304 Wiegand format with facility code 2652. The format consists of 2 parity bits, 16-bit facility code and 19-bit card number.

Card Layout

Integration Steps

1. Card Testing

   Green Security sends samples of the physical RFID badges to the customer so they can verify their system can read the Green Security cards.

2. Report Generation

   Green Security generates the standard facility vendor report that includes vendor RFID badge numbers. Discuss what data the customer wants on the report.

3. Import Testing

   The customer tests the generated report to verify it imports into their system correctly.

4. Report Automation

   The customer selects a method of receiving the report (email, web service, sftp, other) and their desired schedule. Test the method and schedule.

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1. Sign into your Green Security account.
2. Select "Check in Visitor or Vendor".
3. Using the 2D barcode scanner, scan the barcode on the back of the visitor’s driver’s license.
4. The visitor’s name, address, date of birth, driver’s license number, sex, and height will autofill on a new screen once the driver’s license has been scanned. This may take a few seconds. Validate information for accuracy.
5. Fill in the remaining required fields marked with red asterisks. (Note: If a webcam is attached, instruct the visitor to stand in front of the camera and select "Take Picture")
6. Select "Continue" at the bottom of the page.
7. A successful scan message will pop up. If a printer is attached and configured, a paper visitor’s badge will print at this time.
8. To validate that the check-in was successful, select the "Visitors" tab and the check-in should show at the top of the list in the "Visitor Checkins" sub tab.

   

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